About Us
Excellent Tech Support with unmatched Quality of Services
Onlinepcexpert is the world's-fastest growing provider of comprehensive direct to consumers and small business remote tech support. Onlinepcexpert has more has more than 50,000 consumer and small business customers Worldwide. The company also provides thousands of single incident sessions every day on a 24/7 basis. Our Global Tech Experts are the backbone of our Delivery Platform along with its proprietary technology, protected intellectual property and highly optimized processes.
Onlinepcexpert embraces the only motto of Delighting the Customers and leverages the tech sophistication, expertise and professionalism to remove user frustration, by delivering great, high value tech support at a great price.
The best customer experience
Onlinepcexpert's Global Team strives to be a Leader in Tech Support Industry by designing innovative and exciting Products and Services and improve Customer's Experience and Loyality. It is setting the standard for Tech Support through most advanced Remote Tools with a Customer Delight Score of 95%. Onlinepcexpert offers a range of powerful tools that complement its award winning remote support service, for helping customers maintain technology at peak performance. Onlinepcexpert's products include Smart PC Scan, Support Dock, PDA/I Phone Support and PC Optimization.
Best practices
Onlinepcexpert's Global Delivery Platform, Remote Doctor, gets smarter with every customer interaction. It documents every problem, solution and relevant hardware and software specs, while capturing each customer's demographic information and creates a behavioral profile. All of this information is at the fingertips of Onlinepcexpert's Global Tech Experts, combining a powerful knowledge base with a comprehensive set of tools, and technology expertise that can be accessed on demand to deliver great tech support. Onlinepcexpert was recently awarded the Red Herring 100 Award in December 2008, a selection of the 100 most innovative private technology companies in the world.
